FREE SHIPPING ON ALL ORDERS OVER RM200.

FAQ

Shopping at sugarbellecosmetic.com is easy:

  • Login to sugarbellecosmetic.com
  • To add items in your cart, click on “Add to Cart” for the item you wish to purchase
  • To change the quantity of the item, change the number in the box under the “Quantity” column
  • To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page
  • If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. The total price will be updated with the discount
  • Review your order at the Cart Page. Once you are ready to place the order, click on ‘Secure Checkout’
  • Fill in all necessary details for your shipping details (POSTCODE), click on ‘Proceed to Purchase’ to choose your preferred payment method
  • Please review your orders again and total amount before completing the payment

You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email

The order confirmation number begins with “13” and can be retrieved

  • In your confirmation email 
  • When you view your “Order Status” under “My Account” 

Orders are confirmed once payment has been completed. Please check your email for the Order Confirmation.

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact our customer careline 019 222 7625 and do not re-create your order to prevent duplication

We know how exciting it is to receive orders on time, therefore we are unable to amend any orders as we process orders immediately when payment is confirmed. Any amendments may cause delay in the delivery of your order.

All purchases through sugarbellecosmetic.com will need to be made online.

Unfortunately, we are unable to cancel orders once it is paid. We receive a lot of orders and we are unable to go through them individually as this will cause delays to all other orders. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out Of Stock.

Please check if :

  • The coupon/voucher code has expired
  • Coupon/Voucher is for one time use only
  • Each order can only use 1 coupon/voucher 
  • The coupon/voucher may not be valid for Non-Discountable or brands excluded from sale (see list Non-Sale Brands)
  • You have use a non participating Credit Card for the coupon discount
  • Rewards Redemption and discounts cannot be used at the same time during Flash Sale

Of course! While we love talking to our customers, we encourage placing your orders online in order to earn loyalty points on your purchase. If you prefer to speak with us, please call our Customer Service team at 019 222 7625.

sugarbellecosmetic.com is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto www. sugarbellecosmetic.com.my. If you continue to face problems, please send a screenshot of the error to our Customer Service team at 019 222 7625 and we will assist you.

sugarbellecosmetic.com is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto www. sugarbellecosmetic.com.my. If you continue to face problems, please send a screenshot of the error to our Customer Service team at 019 222 7625 and we will assist you.

Given the popularity of our products, Sugarbelle Cosmetic does not allow purchasing of items in bulk. We may limit the number available for purchase, so that as many clients as possible may enjoy our merchandise. Selected items will be limited to 2 items per customer and some will be limited to 6 per item/variant/shade to allow as many customers to enjoy our products and selections. The products available at Sugarbelle Cosmetic including any samples are for your personal use only. 

  • Paypal
  • Online Bank Transfer

We ship all items from Singapore. You will receive an email with your tracking information and you can track it via Poslaju

Shipping fee is RM 8 for orders below 0.8kg and will be charged accordingly based on your parcel weight when it is more than 1kg.

Your order will be delivered in 5-10 business days

  • A shipping fee will apply if your minimum purchase amount falls below RM 80 after discounts.
  • We are closed on Saturdays, Sundays and on Malaysian Public Holidays
  • Shipping may take longer during sale periods, holidays and extreme weather

To track and check the status of your order, please click here Poslaju

The delivery address for an order must be a valid residential address – we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. 

In the event that the wrong address is indicated in the order, and the package is delivered, Sugarbelle Cosmetic will not be liable for any replacement or refund. 
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

  • Will I get charged for a re-delivery?

There is no re-delivery fee. If you are not available to receive the order, our courier partner will contact you to arrange a re-delivery at a suitable time. If our partners are unable to reach you after multiple attempts, your package will be returned to sephora.my Warehouse in Singapore. Should you face any problems, please contact us at019 222 7625 or click here http://www.sugarbellecosmetic.com/

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