Job Specifications:

1. Support and maintain all software & hardware in the Store.
2. Backroom system, Point of sales systems, Front end systems, Order processing systems and etc.
3. Conduct training and briefing for stock take.
4. Prepare equipment for stock take.
5. Troubleshoot problems on systems, hardware, software and etc.
6. Implement new software and systems to all the users.
7. Installation of hardware for the store.

Job Responsibilities:

• To provide 1st level support in systems and hardware (back end and front end)
• To investigate, resolve or escalate issues to appropriate support level.
• To prepare daily reports that are required by store operation.
• Responsible for keeping track of IT asset both hardware and software.
• Participate and assist in stock take activity.
• Must be fully responsible for communicating with users on the status update
• Identify factors that causing deficiencies in any implemented procedures and practices. Identify computer software, hardware and networking requirement.
• Install work Station, setup, configure, and test Pos hardware, desktop PC and software components.
• Provide phone, remote, and on-site support for stores.
• Communicate with end-users and coordinate with various departments.
• Troubleshoot all technology issues.
• Maintain log and/or list of required repairs and maintenance.
• Research current and potential resources and services.
• Liaise with TM/ Maxis regarding IP, VPN application, firewall and domains.
• Load all required software.
• Provide network accounts and passwords as required.
• Monitor security of all technology.
• Input and maintain IP addresses.
• Advise staff of security breach and/or change in password or security status.
• Identify and prepare hardware for disposal when appropriate.
• Ensure hardware is stripped and secured before disposal.

Job Specifications:

• Must possess at least Professional Certificate, Diploma/Advance/Higher/Graduate Diploma in any field.
• Support of system user application.
• At least 2 Year(s) of working experience in the retail line is required for this position.
• Can work independently with minimum monitoring.
• Must be prepared to work in a high-pressure environment.
• Good communication and problem-solving skills.
• Have own transport

Job Responsibilities:

• Provide cosmetics and make up advice to customers.
• Promote and sell makeup products.
• Provide support in monitoring stock levels and opening and closing.
• Achieve Sales targets set by the company.
• To source and develop new partners, agents, stockists and drop shippers
• To maintain existing customers
• To be able to achieve annual target
• To be able to have good follow ups with customer enquiries and orders
• To maintain good rapport with existing customers and develop new relationship with potential customers
• To ensure collection are on timely basis
• To be able to demonstrate accurate product presentation with good understanding of purpose, objectives, method and techniques of product
• To reply all the queries from customers on social media platforms and others.

Preferred Qualification

• Candidate must possess at least a Degree in any discipline
• Possess sales experience in related industry will be an advantage (beauty, cosmetics, pharmaceutical cosmetics and toiletries industry)
• Minimum 2 years of sales experience is preferable
• Good communication skills & presentation skills (Language (s): Bahasa Malaysia)
• Self-starter, good planner, good problem-solving skill, fast learner, multi-tasking, energetic and able to work in fast pace environment
• Able to work independently
• Possess own transport & willing to travel is mandatory
• Attentions to details
• Basic IT skills

Overview

The Assistant Store Manager will partner with the Director to effectively lead, develop and support the assigned team members of Sugarbelle to meet and/or exceed sales plans and profitability targets. He/She will be responsible in partnership with the Director to onboard, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role. The Assistant Retail Manager is a team leader, an individual that builds a climate of unsurpassed client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. He/She assists to manage an efficient back of house and is a collaborative assistant retail manager who models and champions the Sugarbelle Cultural Values.

Job Responsibility:

Achieve/Exceed Store Sales Plan

• Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members
• Monitor competitor activity and performance

Build Client Portfolio

• Ensure growth of assigned team members’ client portfolio
• Coach and monitor team cultivation practices to achieve high client repeat rate
• Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach
• Cultivate customers with personalized interactions.
• Support events in partnership with PR

Build Client PortfolioBuilding a High Performance Team

• Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team
• Understand team development plans and support accordingly
• Address and action performance management issues of assigned team in timely manner through consistent feedback
• Ensure coaching follow-up after training is completed
• Partner the Retail Director to maintain employee engagement through reinforcement, appreciation and employee recognition

Customer Satisfaction/In-Store Experience

• Execute retail excellence standards
• Documented client feedback received on to improve customer service
• Embody and inspire the highest hospitality standards in presentation and behavior
• Manage all retails issues/complaints.

Operational Excellence

• Reinforce together with the Retail Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures
• Monitor and consolidate out of stocks and merchandizing needs as required by the Retail Director

Required Qualification:

• Minimum of 2-3 years of management experience in retail or cosmetics retail or relevant customer related experience (e.g., hospitality).
• Experience in sales generation and managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point.
• Flexibility to work in various roles based on business needs (i.e., on the sales, operations, etc.).

Preferred Qualification:

• A Diploma or University degree.
• Proficiency in local languages and English preferred.

Job Responsibilities:

Procurement Executive who will prepare, order, request and record orders for the purposes of events and departmental needs.

• Prepare purchase orders/payment request to get approval from management before proceed to account departments
• Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
• Perform buying duties when necessary.
• Prepare, maintain, and review purchasing files, reports and price lists.
• Survey supplier, negotiate & compare prices, specifications, and delivery dates in order to determine the best among potential suppliers.
• Process, review & track the status of requisitions, contracts, and status orders.
• Monitor contractor performance, recommending contract modifications when necessary.
• Made Payment Requisition base on order making resulting on producing the Actual Cost Event Report analysis and Expenses Analysis.
• Support in organizing event

What skills & experience should you have?

• Negotiation
• Strategic thinking
• Team player
• Problem Solving
• Time management
• Follow directions well

Preferred Qualification:

• Candidate must possess at least a Degree in Business Management, Retail or related any related discipline
• Possess sales experience in related industry will be an advantage (beauty, cosmetics, pharmaceutical cosmetics and toiletries industry)
• Minimum 2 years of procurement experience is preferable
• Good communication skills & presentation skills (Language: Bahasa Malaysia)
• Self-starter, good planner, good problem-solving skill, fast learner, multi-tasking, energetic and able to work in fast pace environment
• Able to work independently
• Able to work shift hours, long hours, during weekends as well as public holidays (Depending on operational needs with prior scheduling and notice).
• Possess own transport & willing to travel is mandatory
• Attentions to details
• Basic IT skills